Our policy applies to Company employees, customers and partners.
It also applies even if you are not Company employees, customers or partners if you have interacted with us by:

  • Requesting additional information or registering on the web site
  • Contacting our Company’s Customer Support
  • General enquiries about our services
  • Registering for or attending a corporate event

If you need to give us personal information about someone else in relation to any of the above our privacy policy will also apply, then if we need the permission of the other person in order to use that information we will ask you to check that they agree to it.

Information collected

  • When you request additional information or register on the web site, the Company will ask you to provide basic contact information.
  • When you purchase the company’s applications or services (the “Services”), the Company will ask you to provide billing information.
  • When you register for or attend corporate events, the Company will ask you to provide basic contact information, billing information, and information on your participation in the events.
  • Common Internet technologies are used, such as cookies and Web beacons, to keep track of interactions with the Company’s Web sites and emails.
  • Personal data shall be: adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’).

Use of information

  • The Company uses information collected to provide you with the Services you request.
  • The Company may use information collected to provide you with additional information about the Company’s Services, partners, promotions, and events.
  • The Company may use information collected to improve the Company’s Web sites and Services.
  • The Company does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. The Company may share information collected with other companies that work on its behalf.
  • The Company uses robust security measures to protect information.

Customer Data

  • Customers of the Company may electronically submit data or information to the Company’s Services (“Customer Data”).
  • The Company will not review, share, distribute, or reference any such Customer Data except as provided in the Master Agreement, or as may be required by law. In accordance with the Master Agreement, the Company may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.
  • In general, for additional information about requests to access, change or delete your information, including requests to find out if the Company holds any personal information about you, please contact the Company’s Customer Support.
  • We may need to retain your Personal Data to comply with a legal or regulatory obligation or to satisfy our internal audit requirements.
  • You have the right to request that we rectify your Personal Data if it is inaccurate or incomplete.
  • You have the right to request that we erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data but we are required or entitled to retain it.

Communication preferences

  • Every marketing email from the Company contains instructions on how to opt out of receiving further marketing emails from the Company.
  • You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails.
  • You may manage your receipt of marketing and non-transactional communications by contacting the Company’s Customer Support.

Inquiry Management

  • The Data Protection Office of the company should receive all inquiries and complaints related to the privacy of the data subject as well as entertain and institute an investigation in relation thereof.
  • Data subjects may inquire or request for information regarding any matter relating to the processing of their personal data, including the data privacy and security policies implemented to ensure the protection of their personal data.
  • Inquiries may be send via the contact form on the company homepage or via other contact channels mentioned below, together with their contact details for reference.
  • The responsible manager of the concerned department or business unit shall be informed by the Data Protection Officer and will confirm to the inquiring party/complainant its receipt of the inquiry/complaint.
  • All inquiries will be documented together with the resolution of the inquiry in the internal ticketing system.
  • The data subject must be informed about the progress of their inquiries and his or her rights as a data subject.
  • Any information and communication relating inquiries regarding the processing of personal data should be easy to access and understand, using clear and plain language.
  • In case an inquiry is identified as a complain or a dispute, this inquiry has to be handled as an Incident following the Incident Management Process.

Contacting Quartal Financial Solutions

Please go to http://www.quartalfs.com/contact/ for the latest contact details

Liability

Under no circumstance will we be liable to you or any third-party for any act or omission that we could not have reasonably foreseen which has led to your personal information being given or disclosed to third-parties. In any event our maximum liability shall be limited to one Swiss Franc. This privacy policy is governed in all respects by Swiss law and if you are based in a country whose laws do not permit, or place restrictions on, the activities we intend to pursue as described in this Privacy Policy, you are advised not to provide us with your personal or other information.